Service Disclaimer

By choosing EverClean, LLC, you agree to the following Service Disclaimer: 

 

Pet Odors & Urine Stains

Pet urine is an issue of the carpet, pad and sub-floor beneath. Cleaning the surface of carpet will Not remove pet odors. Pet odor removal is a separate service that involves either extracting or treating the carpet pad beneath. Note: Removing or treating pet urine involves applying cleaning agents to the carpet and pad; hardwood or concrete sub-floors may retain urine after the cleaning and may continue to off-gas pet odors . EverClean is not responsible for cosmetic or structural damages that might result from pet urine treatment or removal. We do Not guarantee complete odor or stain removal. The only way to fully remove all pet urine odors from carpet is to replace the carpet, pad and either seal or replace the sub-floor beneath.

 

Customer Cancellation

Please let us know as soon as possible if you need to cancel your appointment. There is a $140.00 cancellation fee if you cancel within 24 hours of your appointment time including weekends. If off hours, please leave your cancellation notice by voice mail, text message or email. The $140 is credited back to you if you choose to reschedule with EverClean within a two weeks of the cancelled appointment.

 

EverClean Cancellation

In the rare case we need cancel your appointment for reasons beyond our control, we will let you know as quickly as possible as well as attempt to find an suitable service provider to fill our cancellation. Abrupt cancellations may occur due to inclement weather, unannounced employee resignations or mechanical failure. Tennessee is a Right-to-Work State: Employees may quit employment anytime without notice.

 

Arrival Time

Please allow a 30 minute window of arrival before or after the scheduled appointment time. Note: Afternoon appointment times may have longer arrival window’s due to unforeseen circumstances from the morning appointment. The 9 a.m. appointment time is the most accurate for scheduling purposes.

 

Bug/Rodent Infestation

We will not clean carpet in a home or facility that has an obvious bug or rodent infestation: bed bugs, cockroaches, fleas, lice, mice, rats, etc. If your home or facility has an infestation of any sort, please cancel and reschedule with us when your home or facility has been treated and cleared by a professional extermination service.

 

Credit/Debit/Invoice Fee

Payment is due at time of service unless invoiced. A $5.00 fee is added to any invoice paid with a credit or debit card. If paying by phone, the fee is $10.00. A 10% fee is added to any invoice if payment is not made the same day of service. All invoices are due within 5 business days of service date, otherwise, an additional 10% late fee is added to the invoice. Unpaid invoices after 30 days will have an additional 10% late fee perpetually every 30 days until paid in full.

 

Slip Hazard

Caution: walking from recently cleaned carpet to hard surfaces creates a slip hazard. Please be careful not to slip when walking from recently cleaned carpet or rugs to hard surfaces. We are not responsible for injuries that might result from slip hazard.

 

Trip Hazard

You understand we will have several hoses, both large and small, running throughout your home or facility during the cleaning service. We are not responsible for injuries that might result from our hoses, equipment or misplaced furniture being in a walkway.

 

Moving Furniture

Carpet beneath stationary furniture is usually clean with the exception of vacuuming. If you would like medium to large furniture moved (50 lbs+), we sell carpet coasters at a rate of $5.00 each ($20.00 for four legs). We do this so wood or metal furniture legs to not stain your carpet after it has been cleaned. We do not use plastic tabs, foil, foam cubes or any other device. If you elect to move your furniture, please do so prior to our arrival as moving the furniture during service requires your continual presence: You will need to move each piece a total of 4 times: once during vacuuming, once during prespray and twice during steam cleaning. Though we take every precaution to safely move your furniture, we are not responsible for damages that might result from moving furniture, whether to your furniture or your home or facility. We also do not move furniture that is used to hold or house electronics such as televisions, radios, computers, telephones, lamps, etc. Please have electronics moved from these types of furniture prior to our arrival if you would like them moved.

 

House Pets

We will be running vacuum hoses from our van into your home, which requires at least one door to be open during service. Please place your pet(s) in a crate, bathroom, or safe location where they will not escape out of the open door. We are not responsible for lost pets or their whereabouts during the service.

 

Traffic Lanes & Black Sole Shoe Stains

Traffic lanes occur for several reasons: fabric wear, black sole shoe stains, asphalt, pH staining, embedded soils. If you have oil-based carpet and frequently wear black soled shoes as in dress shoes, flip flops, or house shoes, please note that removing black sole shoe stains is priced as stain removal and we do not guarantee a significant change in appearance. We do not guarantee complete traffic lane soil removal.

 

Dry Time

There are several contributing factors that affect dry time: level of moisture, level of humidity, air movement and thickness of carpet. Dirtier carpet requires increased water usage, which adds to dry time. Dry time varies based on level of soiling, outside humidity, air movement and thickness of carpet.

 

Spots & Stains.

During our pre-inspection, please be sure to point out all spots and stains that are concerning you. We recommend letting us clean your carpet first to see if the spot(s) comes up with the cleaning. Any spot that remains after cleaning is considered a stain. Stain removal is charged separately.

 

Service Complaints are Time Sensitive

Any service complaint related to re-cleaning certain areas must be made within two weeks of the original service date & time. The complaint can be made by phone, text, email or letter, but it must be received within two weeks of the original service date & time. If the original service was in anyway related to pets, and the customer or household still has the pet(s) in the home, the two week complaint window is void.

 

Service Complaints In and Outside of Nashville

Nashville area service complaints receive the first available appointment slot to revisit or re-clean areas in question. Service complaints outside of Davidson County, Nashville, that are inside our serviceable area may choose the next available appointment slot at a $50 cost, or may wish to have us revisit/re-clean the area in question when we’re in your area over the following two weeks from the original complaint. If two weeks have passed without our presence in your area, we will revisit/re-clean the area in question at our next available appointment slot at no cost. If we service an area outside our regular service area, and a re-clean request arises within two weeks after the cleaning, there is a $140 minimum revisit fee to cover our travel costs.

 

Small, Unnoticeable Stains

We are not responsible for removing small, unnoticeable stains from your carpet that you have not previously pointed out during pre-inspection. We will attempt to remove unnoticeable stains if you point each one out at a nominal removal rate.

 

Paint Stains

We are not responsible for removing paint drops that might have occurred from previous paintings. We will attempt to remove paint stains if you point all of them out and we agree on a removal price.

 

Permanent Stains

We cannot fully remove paint stains, varnish, black shoe sole stains, filtration stains along the baseboards, dyes, inks, rust, burn stains, or any substance that is known cause permanent staining. If we do attempt to remove such stains, we do not guarantee complete removal or satisfaction. Many carpet repair services can remove stains by patching the carpet and moving it to an inconspicuous corner or closet.

 

Pet or Human Hair 

Carpet cleaning excludes hair removal. We make no guarantee to remove pet or human hair from your carpet or upholstery. If your carpet has noticeable amounts of pet or human hair, we will charge a fee to attempt to remove as much hair as possible prior to our cleaning.

 

Shoe Covers

If you would like for us to wear shoe covers at all times in your home, please let us know prior to our arrival. We typically wear shoe covers when it has been raining outside. We will always wear shoe covers when walking on your freshly cleaned carpet.

 

Dark Lines at the Baseboard/Door Thresholds 

Filtration stains are dark lines around the parameter of your carpet at the baseboard. These are caused by air filtering into the walls at the baseboard typically from gas heat, candles and gas appliances. These stains consist of fine particles that embed themselves into the carpet fiber. Attempting to remove filtration stains results in an insignificant change; therefore, we do not offer filtration stain removal.

 

Wicking (Reappearing Spots)

Oil-based carpet can wick, or re-evaporate spots to the surface as the carpet dries. Applying stainguard to the carpet after cleaning reduces wicking. If you do not purchase stainguard, we are not responsible for spots that might return during the drying process.

 

Normal Wear and Tear

While we take every precaution to care for your home, we are not responsible for normal wear and tear such as minor scratches, dents and scuffs that might result from service.

 

Personal Items & Items of Value

Prior to our arrival, please have your personal items as well as items of value appropriately stored away.

 

Personal Property

Please have small furniture and personal items such as magazines, clothing, kid’s toys, shoes, etc., off the floor unless you do not want the carpet cleaned beneath such items.

 

Carpet Cleaning Results

The Refresh, Renew and Restore Packages pertain only to soil removal and not structural fiber improvement. EverClean does not guarantee to remove all soils, spots and stains from your carpet.

 

Vacant or Unchaperoned Homes or Facilities

As owner, landlord, tenant or agent of the owner, landlord or tenant, you release EverClean, LLC from service complaints or all claims of damage to your home or facility when you agree to allow our employee’s to be in your home or facility without your presence.

 

Arbitration

By choosing EverClean, LLC you agree to settle all unresolved complaints and disputes through a reputable arbitration company located in the Nashville, TN area.